Privacy Policy & Terms and Conditions

Privacy Policy

Effective Date: November 3, 2026

Midlands Heating & Air, LLC respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit midlandshvac.com, contact us, request service, or receive text messages from us.

Information We Collect

Information you give us: your name, phone number, email address, service address, and details about your heating or cooling needs when you request an appointment, call, email, or text us.

Service and billing information: job history, equipment details, estimates, invoices, and payment records. Card payments are handled by our payment processors; we do not store full card numbers.

Website information: basic data such as browser type, pages visited, and approximate location, collected through cookies and analytics tools like Google Analytics.

How We Use Your Information

• Schedule, perform, and follow up on service visits
• Send estimates, invoices, appointment reminders, and service updates
• Respond to your questions and requests
• Send maintenance reminders and occasional offers, only where you have agreed to receive them
• Improve our website and services
• Meet legal and accounting requirements
• Text Messaging (SMS)

Consent
By providing your mobile number and checking the consent box on our website forms, or by giving us verbal or written permission, you agree to receive text messages from Midlands Heating & Air. Messages may include appointment confirmations and reminders, technician arrival notices, estimates, invoices, service follow-ups, and maintenance reminders. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency and cost. Message frequency varies based on your service activity. Message and data rates may apply.

Opting out. You can opt out at any time by replying STOP to any message. You will receive one final message confirming you have been unsubscribed, and no further texts will be sent unless you opt back in. To opt back in, reply START.

Help. Reply HELP to any message for assistance, or call us at 402-769-8234

No sharing of mobile information. We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We may share information only with service providers who help us deliver messages, and they may not use it for any other purpose.

Carriers are not liable for delayed or undelivered messages.

How We Share Information
We do not sell your personal information. We share it only:

• With service providers who help us run our business (scheduling software, payment processing, financing partners you choose to apply with, website hosting, and message delivery)
• With equipment manufacturers when needed to register warranties for equipment we install
• When required by law, or to protect our rights, property, or safety
  Cookies and Analytics
• Our website uses cookies and analytics tools to understand how visitors use the site. You can block or delete cookies in your browser settings, though some site features may not work as intended.

Data Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices
You can ask us to update or correct your information, or stop sending you marketing emails or texts, at any time by contacting us below. Email recipients can also use the unsubscribe link in any marketing email.

Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Third-Party Links
Our website may link to other sites, such as review platforms and financing partners. We are not responsible for their privacy practices.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

Contact Us
Midlands Heating & Air, LLC 5444 N 103rd Street, Omaha, NE 68134 Phone: 402-769-8234 Email: mikerichards@midlandshvac.com

Terms and Conditions

Effective Date: November 3, 2026

These Terms and Conditions govern your use of midlandshvac.com and the services provided by Midlands Heating & Air, LLC. By using our website or services, you agree to these terms.

Website Use
You may use this website for lawful purposes only. All content on the site, including text, logos, and images, belongs to Midlands Heating & Air or its licensors and may not be copied or reused without permission.

Estimates and Pricing
Online estimates and prices shown on our website are for general information only and are not binding quotes. Final pricing is confirmed in writing after our technician evaluates your system and home. Prices and promotions may change without notice.

Appointments and Service
We make every effort to arrive within the scheduled window, but arrival times may be affected by weather, emergencies, or prior jobs. Please provide safe access to your equipment and let us know about pets, hazards, or access issues before your visit.

Payment
Payment is due upon completion of work unless otherwise agreed in writing. Financing is offered through third-party lenders, is subject to credit approval, and is governed by the lender’s own terms.

Warranties
Equipment is covered by the manufacturer’s warranty, subject to the manufacturer’s terms and registration requirements. Any labor or workmanship warranty from Midlands Heating & Air will be stated in writing on your proposal or invoice. Warranties do not cover damage from misuse, lack of maintenance, power surges, acts of nature, or work performed by others.

Maintenance Plans
Bronze, Gold, and Elite maintenance plans are subject to the terms provided at sign-up, including what is covered, renewal, and cancellation.

Text Messaging (SMS) Terms
Program description. Midlands Heating & Air sends text messages about appointment confirmations and reminders, technician arrival notices, estimates, invoices, service follow-ups, and maintenance reminders.

Consent. You opt in by providing your mobile number and checking the consent box on our website forms, or by giving us verbal or written permission. Consent is not a condition of purchase.

Frequency and cost. Message frequency varies. Message and data rates may apply.

Opt out. Reply STOP at any time to stop receiving messages. You will receive one confirmation message. Reply START to resubscribe.

Help. Reply HELP for help, or call 402-769-8234.

Carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. Your mobile information is handled according to our Privacy Policy and is never shared with third parties or affiliates for marketing or promotional purposes.

Limitation of Liability
To the fullest extent allowed by law, Midlands Heating & Air is not liable for indirect, incidental, or consequential damages arising from use of this website or our services. Our total liability for any claim will not exceed the amount you paid for the service involved.

Third-Party Links
Our website may link to third-party sites, such as review platforms and financing partners. We are not responsible for their content or practices.

Governing Law
These terms are governed by the laws of the State of Nebraska. Any dispute will be handled in the courts of Douglas County, Nebraska.

Changes to These Terms
We may update these terms from time to time. Changes will be posted on this page with a new effective date.

Contact Us
Midlands Heating & Air, LLC 5444 N 103rd Street, Omaha, NE 68134 Phone: 402-769-8234 Email: mikerichards@midlandshvac.com